Refund & Cancellation Policy

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At EW Flowers, we strive to work with the highest quality flowers, foliages, and materials. However, due to the perishable nature of our products, occasionally goods may be faulty. If this happens, please contact us within 24 hours of receiving or reserving your order so we can investigate and contact our supplier.

If a fault is confirmed, we will:

• Exchange the goods within 24 hours

• Require the return of the original items or photographic evidence of the issue

All our products come with care instructions. With our experience, we can advise on how to care for your flowers and provide an estimated lifespan. We are always happy to give advice to ensure your arrangements last as long as possible.

Order Cancellations and Refunds

• Standard Orders:

  • Cancellations 48 hours before delivery: full refund

  • Cancellations within 24 hours: 50% cancellation fee applies, and delivery costs are non-refundable

• Events and Workshops:

  • A deposit of 50% is required to secure your booking

  • Full payment must be made one month before the event

  • Cancelling an event or wedding that has already been booked may incur a cancellation fee, which will be deducted from any refund

By placing an order with us via our website, email, phone, or social media channels, you agree to comply with our policies and terms and conditions.